Privacy Policy
Our commitment
At EmbStock, we treat your privacy with the same care we give to every stitch. This policy explains how we collect, use, and protect your information when you visit EmbStock.com and download embroidery designs.
Information we collect
We collect minimal information to improve your experience and deliver the embroidery files you love.
- We do not collect payment card details — all transactions are processed by our trusted partners (Stripe / PayPal).
- We use cookies to remember your preferences and cart items. You can manage cookie settings in your browser.
How we use your information
Your data helps us deliver a personalized embroidery design marketplace. Specifically, we use it to:
- Process and fulfill your design downloads
- Send order confirmations and updates about your designs
- Improve our website, recommendations, and search
- Send occasional embroidery tips, new collections, and promotions (only with your consent)
- Prevent fraud and ensure the security of our platform
Information sharing
We share your information only in these limited cases:
- Service providers – hosting, email delivery, and analytics (like Google Analytics) who process data on our behalf.
- Legal compliance – if required by law or to protect the rights of EmbStock and our users.
- Business transfers – in the unlikely event of a merger or acquisition, your data would be transferred with the same privacy commitments.
Security & retention
We protect your data with industry‑standard measures: SSL encryption, regular security audits, and restricted access. Your account information is retained as long as your account is active, or as needed to provide you with downloads. If you close your account, we’ll delete your personal data within 30 days, except for records required for legal or tax purposes.
Your rights
You have control over your data. At any time, you can:
- Access, update, or correct your personal information in your account settings.
- Request a copy of the data we hold about you.
- Ask us to delete your account and associated data (subject to legal obligations).
- Opt out of marketing emails by clicking “unsubscribe” in any message.
To exercise these rights, just contact our privacy team — we’ll respond within 48 hours.
Cookies & tracking
We use cookies to enhance your browsing experience on EmbStock. These include:
- Essential cookies – for site functionality and secure downloads.
- Preference cookies – to remember your language and design categories.
- Analytics cookies – to understand how designers use our platform (anonymized).
You can disable cookies in your browser settings, but this may affect certain features like saved carts or download history.
Children’s privacy
EmbStock is intended for users over the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided data to us, please contact us immediately and we will delete it.
Changes to this policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We’ll notify you of any significant changes via email or a notice on our website. The “last updated” date at the top of this page indicates when the policy was last revised.
Contact us
If you have questions, concerns, or just want to say hello, reach out to our privacy officer:
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